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Sole Fitness Shipping
Whatever your needs are we can arrange the shipping to accommodate your purchase.
There are three types of shipping that you need to be aware of prior to making an equipment purchase:
The first type is "Residential Delivery". This type of delivery is offered free with the purchase of all Sole
equipment. Your treadmill/elliptical will be shipped to you via one of our freight partners and a pro number
(tracking number) will be emailed to you upon shipment of your treadmill/elliptical. You can track your
shipment using the pro number on the website of the freight carrier. The freight terminal in your area will
call prior to any delivery to schedule a delivery time that works for everyone. We recommend this type of
delivery if you have family or friends that can assist you. Once the treadmills or ellipticals are broken
out of the box, they can be easily rolled or carried inside your home. All orders will ship within 2 to
4 business days unless notified otherwise. Once shipped the product is usually in transit about 5 days
depending on your exact location.
The second type of shipping is "Ground Inside Delivery". This type of delivery is an additional charge of $99.00.
With this service the freight company will arrange a delivery time convenient for you, arrive at your home
with a lift gate truck to remove the box from the truck. They will then wheel the pallet and box inside your
home or garage. They will deliver inside your home but not necessarily to the room of your choice. Flights
of stairs and exact placement are subject to additional fees. If you need the treadmill or elliptical
delivered to a specific room inside your home, please refer to "Turn Key" below. All orders will ship
within 2 to 4 business days unless notified otherwise. Once shipped the product is usually in transit
about 5 days depending on your exact location.
The last type of delivery is "Turn Key Delivery". This type of delivery is an additional charge of $239.00.
With this service we will arrange to have the treadmill or elliptical delivered, unboxed and assembled and
placed in the room of your choice. They will additionally take away any debris and boxes. All orders will
ship within 2 to 4 business days unless notified otherwise. Once shipped the product is usually in transit
about 5 days depending on your exact location. Once the product arrives at the freight terminal near you
please allow up to another 5 business days for the Turn Key delivery to be arranged and facilitated.
Sole Fitness Assembly
All Sole treadmills are easy to assemble and can be completed with the help of the manual in about 15-20 minutes.
The console head is removed for protective reasons for shipping. This is the only piece that needs to be
reassembled once you receive your treadmill. An Allen Wrench is included to assist you and a screwdriver
is the only other tool necessary. Other than the basic tightening of screws all that needs to be done is
the attaching of three cables that connect the upper electronics with the lower board of the treadmill.
The cable attachments go together as easy as plugging a phone into a phone jack.
All Sole ellipticals are easy to assemble and can be completed with the help of the manual in about 25-35
minutes. Many of the pieces are wrapped separately for protective reasons for shipping. An Allen Wrench
is included to assist you and a screwdriver is the only other tool necessary. Most of the assembly is
simply putting the necessary pieces in place and tightening them for security. The cable attachments go
together as easy as plugging a phone into a phone jack.
The owner's manual has step by step diagrams and a live representative is available by phone to answer
any questions as well.
Sole Fitness Guarantee
We at Sole understand that buying a treadmill or elliptical sight unseen can be unnerving. To help
alleviate any concern and give you 100% confidence that we do in fact make the best treadmills and
ellipticals available, Sole offers an unprecedented 30 day trial period on all of our equipment. If
you are not completely satisfied with your product we will refund your purchase amount and freight charges
both ways, no questions asked. All the customer is responsible to pay is an 8% restocking fee within the
30 day trial period.
* Sole requires that you keep the packaging to facilitate a return if necessary. All returns will need a
Return Merchandise Authorization (RMA) number. Any returns that arrive back to Sole without an RMA will
be refused. All RMA numbers must be requested within the 30 day window, from time of delivery. To obtain
a Return Merchandise Authorization (RMA), contact Sole Fitness at 1-866-780-7653 ext. 1008. We will
credit you purchase immediately upon receipt of the returned item with an RMA.
* Refused shipments and products being returned without the original packaging are subject to a 15% restocking
fee and freight charges. Customers will additionally be responsible for any freight damage if not properly
packaged.
* Sole Fitness will credit back freight charges only and will not credit back fees that were paid to deliver
the treadmill or elliptical into your home or any assembly fees that may have been paid to a third party. Sole
Fitness is not responsible for any disassembly or removal of the product from the home. The customer is
responsible for the repackaging of the treadmill or elliptical and removal from the home in the original
packaging. Sole is only obligated to pick up products being returned from your driveway, garage, curbside,
etc.
Sole Fitness Customer Service / Warranty
All questions regarding your Sole equipment for customer service, warranty, RMA or assembly instruction should
go through our technical/warranty support department at 800-258-4555. Sole warranties are non transferable
and are valid only to the original owner.
Privacy Policy
Privacy of individual visitor data is of primary importance to Sole. We work diligently to protect confidentiality,
restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and
identify privacy implications in new services.
Sole has created this privacy statement to demonstrate our firm commitment to privacy and confidentiality. The
policies described in this section apply to www.soletreadmills.com and are made available to make you aware of
how we collect and use identifying information of visitors to our websites.
From time to time, we may need to change our privacy statement because of changes in our business, or in our
attempts to serve your needs better. We'll use reasonable efforts to publish any changes to our privacy statement.
This site may contain links to other sites. Sole is not responsible for the privacy practices or the content
of such linked websites.
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