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Sole Fitness Customer Service / Warranty
All questions regarding your Sole equipment for customer service, warranty, RMA or assembly instruction should go through our technical/warranty support department at 800-258-4555. Sole warranties are non transferable and are valid only to the original owner.
Sole Fitness Guarantee
We at Sole understand that buying a treadmill or elliptical sight unseen can be unnerving. To help alleviate any concern and give you 100% confidence that we do in fact make the best treadmills and ellipticals available, Sole offers an unprecedented 30 day trial period on all of our equipment. If you are not completely satisfied with your product we will refund your purchase amount and freight charges both ways, no questions asked. All the customer is responsible to pay is an 8% restocking fee within the 30 day trial period.
* Sole requires that you keep the packaging to facilitate a return if necessary. All returns will need a Return Merchandise Authorization (RMA) number. Any returns that arrive back to Sole without an RMA will be refused. All RMA numbers must be requested within the 30 day window, from time of delivery. To obtain a Return Merchandise Authorization (RMA), contact Sole Fitness at 1-866-780-7653 ext. 1008. We will credit you purchase immediately upon receipt of the returned item with an RMA.
* Refused shipments and products being returned without the original packaging are subject to a 15% restocking fee and freight charges. Customers will additionally be responsible for any freight damage if not properly packaged.
* Sole Fitness will credit back freight charges only and will not credit back fees that were paid to deliver the treadmill or elliptical into your home or any assembly fees that may have been paid to a third party. Sole Fitness is not responsible for any disassembly or removal of the product from the home. The customer is responsible for the repackaging of the treadmill or elliptical and removal from the home in the original packaging. Sole is only obligated to pick up products being returned from your driveway, garage, curbside, etc.
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